Last updated: May 2026
All orders must be placed before 24 May 2026 to be included in the 30 May collection. The Doors Nightclub reserves the right to refuse or cancel orders placed after the cut-off date.
By placing an order you confirm that you have read and accepted these terms in full.
Customers may choose event collection or courier shipping at checkout. The selected fulfilment method forms part of the confirmed order.
Collection orders are available for collection at Rumours Lounge, Randburg on Saturday 25 July 2026 during event hours.
If you are unable to collect on 25 July, your order will be held and available for collection at a future Doors event at Rumours Lounge. Orders not collected within 30 days of the collection date will be forfeited with no refund.
Shipping is charged at the flat rate displayed at checkout. Shipped orders are sent directly by the printing supplier and are usually dispatched within 5 working days after confirmed payment.
Customers are responsible for entering a complete and accurate delivery address. The Doors Nightclub is not responsible for delays, failed deliveries, additional courier charges, or lost parcels caused by incorrect or incomplete shipping information supplied by the customer.
Once a shipped order has been handed to the courier and a tracking number has been provided, the parcel is under the courier's control. Delivery is handled by The Courier Guy, and customers should allow approximately 3 working days for delivery after dispatch.
Merch orders cannot be cancelled once placed and paid. Each order is reserved for fulfilment as soon as payment is confirmed.
Refunds, replacements, or corrective action will only be considered if the customer receives an item with a manufacturing defect or printing defect. Defect claims must follow the process in section 5 below.
The Doors Nightclub is not liable for any costs incurred by the customer as a result of a non-refundable order, incorrect size selection, incorrect delivery information, non-collection, or buyer's remorse.
It is the customer's responsibility to select the correct size at the time of ordering. The Doors Nightclub cannot exchange, replace, or refund orders due to incorrect size selection once an order has been submitted for print.
All garments are standard unisex fit. If you are between sizes, we recommend sizing up. Product images are for illustrative purposes. Colour and print placement may vary slightly from images shown.
In the unlikely event of a manufacturing defect or printing error, please contact us within 7 days of collection or delivery at info@thedoorsnightclubsa.co.za with your order number and a photo of the defect. We will assess the claim and arrange a replacement at our discretion. Normal wear and tear, washing damage, courier handling damage, and buyer's remorse do not qualify as defects.
All payments are processed securely through iKhokha. The Doors Nightclub does not store any card or banking details. All transactions are subject to iKhokha's payment terms and conditions.
While we have thoroughly tested the online store and payment system, occasional technical issues may still occur. If you experience any issues with checkout, payments, order confirmations, collections, or shipping, please contact us at info@thedoorsnightclubsa.co.za and we will assist you as quickly as possible.
Prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable. The Doors Nightclub reserves the right to correct pricing errors at any time prior to order confirmation.
Passport points are awarded to the Doors Passport account linked to the email address used at checkout. Points are non-transferable between accounts and have no cash value.
Points are awarded upon confirmed payment and will reflect on your Passport profile within 24 hours. The Doors Nightclub reserves the right to adjust, remove, or amend points at any time. Points are subject to the Doors Passport Terms & Conditions.
The Doors Nightclub collects personal information including your name, email address, and phone number for the purpose of processing your order and communicating with you about your purchase.
Your information will not be sold, shared, or disclosed to any third party, except as required to fulfil your order (e.g. printing supplier) or as required by law. Your data is stored securely on our server and is accessible only to The Doors Nightclub administration.
By placing an order you consent to The Doors Nightclub contacting you via email or WhatsApp regarding your order. We may also send you event updates and Doors Nightclub news. You may opt out at any time by contacting us at info@thedoorsnightclubsa.co.za.
We do not use cookies on the shop pages beyond those required for session management. No advertising trackers are placed on this site.
All designs, branding, artwork, and content on this website and on The Doors Nightclub merchandise are the intellectual property of Janine Doubell and The Doors Nightclub. No designs may be reproduced, copied, or commercially imitated without prior written permission.
The Doors Nightclub name and associated branding are protected. Unauthorised use of the brand or designs for commercial purposes will be pursued.
The Doors Nightclub's liability to any customer is limited to the value of the order placed. We are not liable for any indirect, special, or consequential losses arising from the purchase or non-collection of an order.
For shipped orders, The Doors Nightclub's responsibility is limited to confirming the order, submitting it to the printing supplier, and providing courier tracking once the parcel has been dispatched. Once the parcel has been handed to the courier, The Doors Nightclub is not liable for courier delays, loss, theft, damage in transit, failed delivery attempts, or delivery to an address incorrectly supplied by the customer.
The Doors Nightclub is not responsible for delays caused by third-party printing suppliers, courier companies, force majeure events, or circumstances beyond our reasonable control.
The Doors Nightclub reserves the right to update or amend these Terms & Conditions at any time. The version published on this page at the time of your order will apply to your purchase.
For any queries, complaints, or cancellation requests, contact us at info@thedoorsnightclubsa.co.za. We aim to respond within 2 business days.