Last updated: May 2026
Tickets are valid only for the event, date, and ticket type shown at checkout and on the issued ticket. A ticket is issued only after iKhokha confirms successful payment.
The Doors Nightclub may refuse entry where a ticket is invalid, duplicated, already scanned, unpaid, cancelled, or suspected of misuse.
All ticket purchases are final and non-refundable. No refunds will be issued for non-attendance, duplicate purchase, change of plans, late arrival, refusal of entry due to venue rules, or failure to present a valid ticket.
If an event is cancelled or materially changed by The Doors Nightclub, The Doors Nightclub will communicate the available remedy at that time.
Tickets are transferable before they are scanned at the door. The current ticket holder may use the Manage My Tickets page to transfer an unscanned ticket to another person.
Once a ticket has been scanned, it cannot be transferred or reused. The person presenting the active QR code at the door is responsible for ensuring they have the correct ticket.
Ticket-related Doors Passport points are awarded only when the ticket holder attends the event and the ticket is scanned at the door.
Complimentary tickets do not earn Doors Passport attendance points.
Points are linked to the Passport account associated with the ticket holder email address at the time of scanning. Points have no cash value and are subject to the Doors Passport Terms & Conditions.
Merch purchased as part of a ticket order is treated as event collection merch unless otherwise stated. Collection status may be shown when the ticket is scanned at the door.
Merch orders cannot be cancelled once placed and paid, unless the customer receives a defective item. Defective item claims must be raised with The Doors Nightclub within 7 days of collection or delivery.
Payments are processed securely through iKhokha. The Doors Nightclub does not store card or banking details. Tickets and related merch are shown as confirmed only after payment is returned as successful by iKhokha.
For ticket queries, contact info@thedoorsnightclubsa.co.za.